Return & Refund Policy

Effective Date: August 3, 2026

At Wabi Goods, we want you to love your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery, unless otherwise noted on the product page (certain oversized items may be subject to additional return fees).

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Customers are responsible for:

• Return shipping costs

• A 10% restocking fee on approved returns

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email support@wsaesthetic.com with:

• Your order number

• A description of the issue

• Photos of the damaged item

• Photos of the shipping box and shipping label

Once verified, we will gladly provide either:

• A free replacement, or

• A full refund

If a replacement is offered but declined, we reserve the right to deduct applicable return shipping costs from the refund.

How to Request a Return

Please email support@wsaesthetic.com with:

• Full name

• Order number

• Item(s) being returned

• Reason for the return

• Photos if applicable

Our customer support team will respond within 1 business day with return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the approval or denial of your refund.

Approved refunds will be issued to your original payment method. Depending on your bank or credit card provider, refunds typically appear within 5–10 business days.

Non-Returnable Items

We cannot accept returns for items that:

• Have been used

• Are damaged after delivery due to customer handling

• Are returned without original packaging

• Are returned more than 30 days after delivery

• Are marked as Final Sale or otherwise noted as non-returnable

Product Variations

Many of our products are handcrafted or made from natural materials.

Because of this, slight variations in:

• Color

• Texture

• Wood grain

• Stone pattern

• Finish

• Shape

are normal and are not considered defects.

Additionally, product colors may appear slightly different depending on your screen settings or photography lighting.

Customer Errors

Refunds or replacements cannot be provided for orders involving customer mistakes, including:

• Incorrect shipping address

• Ordering the wrong size, color, or quantity

• Requesting order changes after an order has already been processed or shipped

If you need to modify your order, please contact us as soon as possible. While we will do our best to help, we cannot guarantee changes once processing has begun.

Delivery Guarantee

If your package is confirmed lost in transit due to circumstances beyond your control, we will work with the shipping carrier and, when appropriate, provide a replacement or refund.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.

2. Contact your credit card provider.

3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact us at support@wsaesthetic.com.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Wabi Goods
Email: support@wsaesthetic.com