Shipping Policy

Shipping

We offer trackable, secured international shipping on all orders.

Estimated Shipping Times

*Exceptions may apply.

Unfortunately, due to certain customs restrictions, shipping is not available to some countries at this time. We do not ship to countries on the OFAC sanctions list, including: Balkans, Belarus, Burma, Côte d'Ivoire (Ivory Coast), Cuba, Democratic Republic of the Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Some remote destinations may require additional delivery time, but we'll do our best to get your order to you as quickly as possible.

Estimated delivery times begin once your order has been shipped and are based on normal transit times.

Please note that deliveries may take longer than expected due to:

• Incorrect shipping addresses

• Severe weather

• Customs clearance procedures

• Carrier delays

• Other unforeseen circumstances

Import duties, taxes, customs fees, or other import charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email sent to the email address provided during checkout.

After your confirmation email has been sent, your order will begin processing.

Processing Time

Orders typically require 1–4 business days for processing.

Processing includes:

• Verifying your order

• Preparing and packing your items

• Transferring your shipment to the carrier

Once your order has shipped, a tracking number will be emailed to you.

Orders placed after 11:45 AM Central Standard Time on Friday, or anytime on Saturday or Sunday, will begin processing the following week.

Payment

All orders are charged in U.S. Dollars (USD) at the time of purchase.

If you choose to pay in another currency, your financial institution will convert the payment from USD to your local currency using its applicable exchange rate.

Separate Shipments

If your order contains multiple items, they may arrive in separate shipments.

Because many of our products are shipped directly from our various artisan studio locations, each item may be dispatched independently. This allows us to deliver your products as quickly as possible while helping reduce the carbon footprint associated with centralized shipping.

If your order ships separately, you will receive multiple tracking numbers.

Order Changes & Cancellations

We accept cancellation requests or order changes—including quantity, color, size, or shipping address—within 12 hours of placing your order.

Please contact us during our business hours:

Monday–Friday
8:00 AM – 5:00 PM PST
Email: support@wsaesthetic.com

Requests received after the 12-hour window cannot be guaranteed because orders enter processing immediately.

While we will do our best to stop or modify an order after 12 hours, we cannot guarantee that we will be able to do so.

If we are able to cancel your order after production has already begun, a 15% cancellation fee will apply to cover costs already incurred during production.